# Clause 10.2: Continual improvement

Keep making the BCMS more suitable, adequate and effective, using both qualitative and quantitative measures, and use what analysis and evaluation show, together with what management review produces, to decide whether business or BCMS needs or opportunities have to be dealt with as part of improvement.

Cloud: Continual improvement for cloud continuity comes from tests, incidents and the provider's own changes. Set a rhythm that revisits the fallbacks before the contracts renew, not after.

Evidence: Improvement register or backlog with items traceable to analysis, evaluation or management review; Both qualitative and quantitative measures in use; Evidence of improvements delivered over successive cycles; Link from business change into the improvement determination.

Test: Name the improvement actions taken since the last contract renewal.

Citation: ISO 22301:2019, clause 10.2. Source: https://compliance.theartofservice.com/frameworks/iso-22301-2019. Last updated: 2026-10-20.