# Clause 7.3: Awareness

Everyone working under the organization's direction must know the business continuity policy, how they add to the effectiveness of the BCMS and what improved continuity performance brings, what follows from failing to conform, and what their own part and duties are ahead of, during and following a disruption.

Cloud: Awareness means the service owners know which of their systems depend on which provider, and what to do first when that provider reports a problem. Most cloud incidents are first noticed by a customer, not by the provider's status page.

Evidence: Awareness material covering all four required points; Delivery records covering staff, contractors and new starters; A test of awareness, such as a spot check or survey, rather than delivery evidence alone.

Test: Ask two service owners to name their provider dependency and first action from memory.

Citation: ISO 22301:2019, clause 7.3. Source: https://compliance.theartofservice.com/frameworks/iso-22301-2019. Last updated: 2026-10-20.