# Clause 9.1: Monitoring, measurement, analysis and evaluation

Determine what needs monitoring and measuring, the methods that will produce valid results, and when and by whom measurement is performed and when and by whom the results are analysed and evaluated; retain the results as documented evidence and use them to evaluate BCMS performance and effectiveness.

Cloud: Monitoring for continuity includes the provider's performance against its commitments, not only its uptime. Track the incidents, the notices and the recovery times that would matter in an audit.

Evidence: Defined measurement set with method, frequency and responsible person for measurement and for analysis; Retained measurement results; Evaluation of BCMS performance and effectiveness drawn from those results; Justification that the methods produce valid, comparable results.

Test: Show the last twelve months of provider incidents and what each one did to your services.

Citation: ISO 22301:2019, clause 9.1. Source: https://compliance.theartofservice.com/frameworks/iso-22301-2019. Last updated: 2026-10-20.